Terms Of Service
- Terms of Servcie
- Server Maintenance Policy
- Support Policy
- Acceptance Use Policy
- Refund Billing Policy
While we facilitate your business on the Internet, we are an independent contractor. We only have control of the products and services we provide directly, and are not liable for your actions, the actions of third party service providers, or the actions of individuals who use your instance of such products and services (“End Users”).
Cloudon Hosting provides a number of services and products to its customers, which are collectively referred to in these TOS as the “Services”. Regardless of whether you pay for a Service or it is provided as part of a package, as a standalone full price or discounted service or for free, any Service you request or allow to be provided by Cloudon Hosting is included as part of the “Services” we refer to in these TOS and the other Policies. All Services are subject to each of our Policies. Certain Services may also be provided by third parties and their terms of service or use that may contain additional or different terms will also apply to your use of such Services. We may change the specifications or details of the Services at any time but we have no obligation to change the Services. Additionally, the third parties we contract with to provide Services may change their offering at any time, including between the time of purchase and the date the Services are delivered. We will use commercially reasonable efforts to inform you of changes to the Services.
a. Knowledgebase. Additional information on our Services, including those listed below, can be found in our Knowledgebase, located at: https://www.cloudonhost.com/knowledgebase. These TOS govern where they are in conflict with anything posted in the Knowledgebase.
b. Services Offer. Cloudon Hosting offers a number of different products and services, including but not limited to those listed below. These TOS and our Policies apply to all Services, whether or not listed below. Details are available on the websites indicated and the details at those websites does not modify or supplement these TOS or our Policies.
i. cPanel Shared Web Hosting https://www.cloudonhost.com/cpanel-hosting.php
ii. DirectAdmin Shared Web Hosting https://www.cloudonhost.com/directadmin-hosting.php
iii. Domain Registration: https://www.cloudonhost.com/domain.php
c. Terms Specific to Domain Name Services.
i. We resell domain names. When you apply to register a domain name, your request is transmitted to eNom (www.eNom.com) / Webnic (https://www.webnic.cc) / Resell.biz (https://www.resell.biz) / HKDNR (https://www.hkdnr.hk/) . By using our Domain Name Services, you agree to be bound by eNom’s / Webnic’s / Resell.biz’s /Domain.net.hk’s domain name registration policies and procedures, so please read them. These policies and procedures are available at: https://www.eNom.com/terms / https://www.webnic.cc/policy-agreement / https://www.resell.biz/legal/ / https://www.hkdnr.hk/en/hkdnr/termsofuse/ . Because of the mechanics of domain name registration, we cannot guarantee that your domain name will be registered. After registration, it is your responsibility to ensure your domain name does not lapse and is timely renewed and we are not responsible for any lapse or any damages caused by any lapse. We will make commercially reasonable efforts to renew any domain names that are set to auto-renew. NOTWITHSTANDING THE FOREGOING, ANY SUCH RENEWAL IS YOUR RESPONSIBILITY AND WE SHALL HAVE NO LIABILITY FOR THE FAILURE OF ANY SUCH RENEWAL OR AUTO RENEWAL, ANY RELATED DOMAIN EXPIRATION OR THE REGISTRATION OF ANY EXPIRED DOMAIN BY A THIRD-PARTY.
ii. It is your sole responsibility to fully investigate and ensure that the domain name you register does not infringe on the legal or intellectual property rights of others. We do not check to see whether a domain name you register or use infringes on the rights of any third party and we suggest you seek advice of legal counsel before registering any domain.
iii. Cloudon Hosting will use commercially reasonable efforts to comply with any legal order to cancel, modify, or transfer your domain name. ICANN's Transfer Policy requires a 60 day transfer lock to apply to your domain name(s) in the event of any “Change of Registrant.” Cloudon Hosting currently locks your domain name for any change involving your WhoIs information. This feature is designed to protect your domain from any unauthorized attempt to transfer your domain. We do not offer an option to opt out of the 60 day transfer lock. Any “Change of Registrant” as defined by ICANN's Transfer Policy will subject the domain to a 60 days transfer lock. Please note that the parameters that trigger the 60 day transfer lock are subject to change. The current parameters which trigger the 60 day lock include: (A) change of registrant First Name, (B) change of registrant Last Name, (C) change of registrant Organization Name, (D) change of registrant Email. You also agree and understand ICANN’s policies for Domain Verification and any other current or future policies they might enact. More information can be found here: https://www.enom.com/raa/, https://www.webnic.cc/policy-agreement, https://www.resell.biz/legal/, http://www.icann.org/en/resources/registrars/registrant-rights/educational, and http://www.icann.org/en/resources/registrars/registrant-rights/benefits.
d. Terms That Apply to All Hosting Services.
i. Our Hosting accounts are allocated bandwidth depending on the package you select. The bandwidth for Services purchased does not rollover and is not creditable across periods. In the event you require more bandwidth than you have purchased, your account may be suspended until the next period, you may purchase additional bandwidth by upgrading your account, your account may be terminated for a violation of the terms of the package you purchased, or we may charge you an additional fee for the overage, in our sole discretion.
ii. We will provide, as part of the Service cost, the number of primary IP addresses included in the plan you select. You may request additional IP addresses for an additional fee. If we need to change one of your assigned IP addresses we will notify you of the change by email. You may use the IP addresses provided only in association with the Services and they may not be transferred.
iii. In using our hosting Services, you may not place excessive burdens on our CPUs, servers, or other resources, including our customer support services. You understand that bandwidth, connection speeds, and other similar indices of capacity are maximum numbers. Consistently reaching these capacity numbers may result in our need to place restrictions on your use of the Services, including suspension or termination of your account or a reduction in bandwidth available for your use (also known as bandwidth throttling), in our sole discretion. You agree that we may place restrictions on your use of the Services or customer support services to the extent that they exceed the use of these resources by similarly situated customers.
e. Terms That Apply To Particular Hosting Services.
i. For all Unmanaged Hosting Services, you are solely responsible for providing the firewalls and software and for all installation, maintenance, security, and backup for the Unmanaged Hosting Services.
ii. If you utilize Managed or Unmanaged Hosting Service with Root Access, you acknowledge that you are solely responsible for any changes you make while using such access and Cloudon Hosting may not be able to correct any changes, recover data, or reverse any damage you do when using Root Access capabilities. We will use commercially reasonable efforts to troubleshoot issues upon request, as stated in our Support Policy, located at: https://www.cloudonhost.com/terms-of-service.php#SupportPolicy.
iii. Cloud VPS Hosting accounts are billed by usage and charges will accrue over the billing period based on the resources used. The initial purchase payment is put on your account as a credit that is then applied to your next invoice(s). Since configurations can be changed at any time, your invoice will always show an itemized breakdown of the resources used. Additional details can be found in our Billing & Refund Policy.
iv. VPS Hosting accounts are allowed to use a maximum of two million (2,000,000) inodes. You may request additional extensions beyond the two million (2,000,000) inode limit but the request will be granted only after written request to us and in our sole discretion.
v. Shared Web Hosting accounts are allowed to use a maximum of three hundred thousand (300,000) inodes and thirty-five (35) concurrent HTTP connections to the server. Backups should be downloaded and removed after creation.
vi. For Shared, Reseller, Managed and Core Managed Hosting accounts, backups older than thirty (30) days in a customer account may be removed from the server at our discretion.
vii. For Shared Web Hosting and Reseller Hosting, the terms “unlimited” and “unmetered” are defined by our experience with similarly situated customers. This means that your use of our resources may not exceed that of similarly situated customers. Shared and Reseller Web Hosting Use may not include: (i) streaming content (other than that which is incidental to your website’s operation), (ii) management of very large photo galleries, (iii) storage of a large amount of uncompressed or full-size digital images, (iv) online file (FTP) serving, (v) distribution of large audio or video content such as MP3 files, and (vi) online backups (i.e. backup of desktop/laptop computer, files, or anything not directly related to the website). You agree that we may remove impermissible materials from our servers at any time in our sole discretion without notice. We may also delete the following types of files if we find them to be using excessive amounts of disk space, especially if affecting other customers: (i) cPanel/DirectAdmin or other backups stored locally, (ii) Softaculous backups stored locally, (iii) Softaculous backup temp files, (iv) Common CMS backups stored locally, (v) Common CMS backup temp files, (vi) Common CMS backup logs, (vii) excessively sized error logs, and (viii) any other large files deemed unnecessary for core website functionality or not containing any valuable data.
viii. For our cPanel/DirectAdmin Shared Web Hosting and cPanel /DirectAdmin Reseller Hosting Services, our complimentary Server Rewind will provide complimentary backups of your data. These backups will be done using our commercially reasonable efforts and may not include all files, including some email files, due to technical constraints. Server Rewind backups are limited to an aggregate 50GB quota. If you exceed 50GB of disk usage in your account, your account will no longer be backed up. Please download any cPanel backups and store them locally.
ix. Reseller Hosting accounts are allowed to use a maximum of six hundred thousand (600,000) inodes per account and thirty-five (35) concurrent HTTP connections to the server. Backups should be downloaded and stored remotely.
x. Email Hosting enables a user to use specific Services, including cPanel services, to create or delete email accounts, manage passwords, set mailbox space quotas, or configure other server-specific settings. Email Hosting services are subject to certain storage limitations and we auto-delete email in your trash or deleted folder after such email becomes more than thirty (30) days old in order to help you manage storage limits. We may also delete mail in your spam or bulk mail folder after such email becomes more than thirty (30) days old in order to help manage storage limits. Notwithstanding any automatic complimentary backup services, you should backup and save your emails locally to ensure they will be available when needed. If an email is deleted, we will use commercially reasonable efforts to retrieve such email but cannot guarantee recovery of any emails. Email accounts may be subject to storage quotas specified in a particular package.
xi. Our Email Hosting Services do not ensure that your inbound and outbound emails will be delivered; settings beyond our control may impact email deliverability, including emails being sent to a spam folder or emails not being delivered at all. IP address blacklisting beyond our control may also affect email delivery.
Whether you are a reseller or use Reseller Hosting Services, you agree to abide, and be bound, by the terms of these TOS and our Policies, including all provisions related to indemnification and termination for a violation of these TOS and our Policies. All additional or different terms, representations, warranties or covenants than those included in these TOS or our other Policies, including those made about the capabilities of any Services by any third party, are specifically disclaimed. Further, such proposed additional or different terms shall be deemed a violation of the Terms of Service and could result in cancellation of your account.
You will not have physical access to any of the servers on which your data is stored. These servers will often be shared with third parties. Use by any third party may affect your use and administration of the server. You shall not take any actions to limit the use of or alter the server or Service functionality or the functionality of any related equipment.
6. Control Panels
i. cPanel Services are provided through a third party. When you subscribe for use of cPanel with any of the Services, you agree to be bound by cPanel’s End User License Agreement, available at: http://cpanel.com/legal-store.html. Please be sure to review cPanel’s End User License Agreement before use of cPanel-related Services.
ii. Starting on January 1, 2021 (the “New cPanel License Start Date”), if your web hosting plan comes with access to cPanel-related Services, a cPanel license will be applicable to your plan. Your web hosting plan will determine which type of cPanel license will be applicable. Each cPanel license type comes with a set number of cPanel accounts that can be created. If you need additional cPanel accounts than what is included with your plan’s default cPanel license, you may be required to either upgrade your plan or purchase additional cPanel accounts..
b. DirectAdmin. Services are provided through a third party. When you subscribe for use of DirectAdmin with any of the Services, you agree to be bound by DirectAdmin License Agreement, available at: https://www.directadmin.com/agreement.php. Please be sure to review DirectAdmin’s License Agreement before use of DirectAdmin-related Services.
c. Jetpack for WordPress. Jetpack Services are provided through a third party, Automattic Inc. When subscribing to Jetpack services in connection with hosted WordPress sites with us, you agree to be bound by Jetpack's End User License Agreement, available at: https://wordpress.com/tos/. Please review Jetpack's End User License Agreement before using any Jetpack Services on websites hosted with us.
d. Note that with respect to any control panel Services, whether cPanel or DirectAdmin, your use of such Services may not exceed that of similarly situated customers and you agree that we may place restrictions on your use of the Services to the extent that they exceed the use of these resources by similarly situated customers. Restrictions may include a requirement to remove inactive or unused accounts, logins or licenses to moderate your use of control panel Services.
7. Enrollment; Account Information
a. Enrollment. YOU WARRANT THAT BEFORE YOU USE ANY OF THE SERVICES OR SIGN UP FOR AN ACCOUNT THAT YOU ARE AT LEAST 18 YEARS OF AGE AND HAVE THE AUTHORITY TO BIND YOURSELF OR THE ENTITY YOU REPRESENT TO THESE TOS. You may be subject to a credit check and screening for potential fraud and accurate information must be supplied for purposes of this screening. Further, before using the Services, you represent and warrant to Cloudon Hosting that: (i) you have the experience and knowledge necessary to use the Services; (ii) you understand and appreciate the risks inherent to you, your business and your person, which come from using the Services in particular, and doing business on the Internet in general; and (iii) you will provide us with material that may be implemented by us to provide the Services.
b. Account Information. You are required to provide us with accurate information when setting up your account. You must also keep this information, including your email address, up to date during the course of our relationship. On occasion, we may need to communicate with you by email about the Services. We have no responsibility, or liability, for interruptions in the Services, or damages of any sort, based on email communications that are misdirected or blocked by a third party application, including as a result of your failure to maintain updated account and contact information or for circumstances beyond our control.
c. Account Security
i. You are responsible for all actions that are performed with, by, or under your account credentials whether done by you or by others. All account access, password, and other security measures are your responsibility. Cloudon Hosting is not liable for any damages, direct or indirect, that result from unauthorized account access or use.
ii. In addition to terms under the Support Policy, located at https://www.isevergo.com/terms-of-service.php#SupportPolicy, in connection with support services, you will be responsible for all authorized actions taken by our support personnel using your login. Before you request support, you should backup your data.
iii. You agree to give Cloudon Hosting permission to access your accounts for the purpose of troubleshooting technical issues with the account or server and to confirm compliance with all of our Policies. We also conduct automated scans of data for security purposes and reserve the right to change permissions, modify files or quarantine files that are deemed to be malicious in nature.
8. Term of Agreement; Billing & Payment
a. Term. We are not bound to perform Services until we receive payment from you when you checkout through our web platform (the “Effective Date”). We will begin delivery of the Services on the Effective Date and continue until the date set out on the page describing the Services located at https://www.cloudonhost.com/clientarea.php (“Initial Term”).
b. AUTOMATIC RENEWAL. The Initial Term will AUTOMATICALLY RENEW for successive periods of equal duration (each a “Renewal Term”). For more information on automatic renewal, please see our Refund and Billing Policy located at: https://www.cloudonhost.com/terms-of-service.php#RefundBillingPolicy. If you wish to discontinue the Services, you need to notify us by using one of the methods below before automatic renewal for a Renewal Term. You can notify us by:
c. Termination. Regardless of the method of termination by you, valid proof of account ownership and authorization to cancel are required to terminate an account.
i. Termination for Convenience.
1. Either party may terminate the Services for convenience upon fifteen (15) days prior by providing written notice to the other. We only accept cancellations through our online cancellation form found at https://www.cloudonhost.com/clientarea.php. If you terminate for convenience, you will be responsible for all charges for the duration of the then active Initial or Renewal Term. For details on our Money Back Guarantee, please see our Refund & Billing Policy, located at https://www.cloudonhost.com/terms-of-service.php#RefundBillingPolicy.
2. Before cancelling, we request that you, but do not require you to, contact us and request an escalation of your issue if your cancellation is due to unsatisfactory services or an unsatisfactory answer to a previous issue. If your agreement with us is for a set term, please contact us prior to canceling to determine what your charges will be in connection with the termination. All cancellation requests need to be submitted through our online ticket form found at https://www.cloudonhost.com/submitticket.php?step=2&deptid=5.
ii. Cloudon Hosting Termination. We reserve the right to immediately suspend or cancel the Services without notice: (a) for a violation of these TOS, including any of our Policies; (b) for your failure to pay any amounts due, (c) to prevent a service interruption by an Internet Service Provider or other network services provider, or (d) to protect the integrity of Cloudon Hosting’s network or the security of the Services. You are not entitled to notice or protest should we exercise these rights. Upon termination, your account will be closed, data deleted, and all fees and charges due and payable must be paid to us. Once your account is closed, we have no responsibility to: (x) forward email, or other communications or (y) maintain any data backup that predates the termination date. If allowed, you are encouraged to keep the Service active during a transition period should you seek to forward your email or other communications. If we suspend or terminate your use of our Services because you have violated these TOS, including any of our Policies, we will not provide you with a credit.
iii. For Breach. You may terminate the Services upon the occurrence of a material breach by Cloudon Hosting, which has not been cured within thirty (30) days of our receipt of written notice of the breach. A material breach does not include any of the items listed in Section 19(b). Notice of a material breach must contain sufficient detail for us to identify the breach and attempt to take corrective action.
d. Post Termination Access. If we are able to provide data from backup in an account that has been terminated, you will be subject to a one-time charge of two hundred and fifty dollar (HK$250) or more to cover the cost of the access. All data in accounts that are not renewed or are terminated will be removed from our servers and will likely be irretrievably lost. Any domain registration packages associated with these accounts will also be cancelled.
e. Billing, Refund & Payment. Please see our Refund & Billing Policy, located at: https://www.cloudonhost.com/terms-of-service.php#RefundBillingPolicy for additional details on billing, refunds, and payment processes and procedures.
9. Money Back Guarantee
We don’t want any customers to leave. However, if you do want to leave, we offer a Money Back Guarantee that will allow you to receive a full or partial refund of certain fees. For details on this policy, please see our Refund & Billing Policy, located at: https://www.cloudonhost.com/terms-of-service.php#RefundBillingPolicy.
10. Use of the Services
Your use of the Services is governed by these TOS, including our Policies. Cloudon HOSTING PROVIDES NO GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, OR CONTINUOUS, OR THAT YOU WILL BE ABLE TO ACCESS Cloudon HOSTING’S NETWORK AT A PARTICULAR TIME, OR THAT ANY DATA TRANSMITTED BY Cloudon HOSTING IS ACCURATE, ERROR FREE, VIRUS FREE, SECURE, OR INOFFENSIVE.
You may provide us with a written or verbal endorsement of our Services in connection with your use of the Services (“Endorsement”). The Endorsement will be the actual first-hand account of your experience using our Services. Any Endorsements you provide will be owned by us and we may, at our discretion, use the Endorsement to promote our Services in-person, in print, online, and all other media. We may also edit the Endorsement for brevity or other reasons, so long as it is consistent with your original Endorsement. In connection with our use of your Endorsement, you hereby agree that we may use your first name, last initial, home state, voice or likeness, and/or contact information in connection with its publication of the Endorsement. If, at any time, you want us to stop using your Endorsement, please contact us using the contact information in Section 18 and we will cease using the Endorsement soon after processing your request.
12. Data Backups
YOU ACKNOWLEDGE THAT IT IS SOLELY YOUR RESPONSIBILITY TO REGULARLY BACK-UP AND MAINTAIN COPIES OF YOUR DATA OUTSIDE OF Cloudon HOSTING’S NETWORK. Cloudon Hosting is not responsible for any data loss or corruption, including that result from: (i) our authorized actions, (ii) those actions you take using the Services, (iii) hardware failures, (iv) any software or other technology failures, or (v) account termination, cancellation, or suspension.
13. Licenses; Intellectual Property; Data Ownership
a. Services performed or provided by Cloudon Hosting are either Cloudon Hosting’s original work or are the works of third parties from which Cloudon Hosting has obtained necessary permissions to provide and are not “works made for hire”. We hereby grant you a license to use the Services and technology under the terms of these TOS, including our Policies. The license is non-exclusive, non-transferable, non-sublicensable worldwide, and royalty free and terminates when you or Cloudon Hosting terminates the Services.
b. All right, title and interest in Cloudon Hosting’s technology and the Services shall remain with Cloudon Hosting, or Cloudon Hosting’s licensors. You are not permitted to circumvent any devices designed to protect Cloudon Hosting, or its licensors’, ownership interests in the technology or Services provided to you. In addition, you may not reverse engineer this technology or the Services.
14. Cloudon Hosting’s Warranty
Cloudon Hosting warrants that it will perform the Services in accordance with prevailing industry standards. To make a breach of warranty claim, you must notify Cloudon Hosting in writing, specifying the breach in reasonable detail, within thirty (30) days of the alleged breach. Your sole and exclusive remedy, and Cloudon Hosting’s sole and exclusive obligation, in the case of a breach of this warranty is, at Cloudon Hosting’s option, to (i) reperform the Services, or (ii) issue you a credit based on the amount of time the Services were not in conformity with this warranty, subtracted (“pro-rated”) by the amount of time they were in conformance. SERVICES PROVIDED BY THIRD PARTIES ARE EXPRESSLY EXCLUDED FROM THIS WARRANTY.
15. Your Representations and Warranties
a. You agree to reasonably cooperate with us to facilitate your use of the Services. This cooperation includes, but is not limited to, providing us with correct contact and billing information and ensuring that you, your employees, and/or agents have sufficient technical expertise to understand how to implement the Services.
b. It is your responsibility to ensure that you can connect with us to use the Services. You represent and warrant that you, or the entity you represent, have the sophistication and technical skill to utilize the Services.
c. You have read and agree to the terms outlined in the Cloudon Hosting Support Policy, located at https://www.cloudonhost.com/terms-of-service.php#SupportPolicy.
d. You warrant and represent that you have full authority and power to agree to the terms of these Policies on behalf of the company you represent, if any.
e. You warrant and represent that you and/or your company have not been identified or listed as Specially Designated National or Blocked Person by the Hong Kong Special Administrative Region of the People’s Republic of China (HKSAR) Police Department, U.S. Department of Treasury, Office of Foreign Assets Control.
a. EXCEPT FOR THE WARRANTY IN SECTION 14 ABOVE, THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE (EVEN IF THAT PURPOSE IS KNOWN TO Cloudon HOSTING), OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. No oral or written information or advice given by Cloudon Hosting, its employees, agents, owners, directors, officers, or affiliates pursuant to these TOS, or otherwise, shall create a representation or warranty or in any way increase the scope of any representations and warranties set forth in these TOS. Cloudon HOSTING DOES NOT REPRESENT OR WARRANT THAT THE SERVICES ARE COMPLETE OR FREE FROM DEFECTS OR ERRORS.
b. Cloudon Hosting is not liable, and expressly disclaims any liability, for the content of any data transferred either to, or from, you or stored by you or any of your customers via the Services provided by us. Cloudon Hosting is not responsible for any loss of data, for any reason. Cloudon Hosting is not liable for unauthorized access to, or any corruption, erasure, theft, destruction, alteration or inadvertent disclosure of, data, information or content, transmitted, received, or stored on its network.
c. Cloudon Hosting is not liable, and expressly disclaims any liability, for data breaches or data compromise caused by your failure to keep web applications including plugins up to date.
d. Cloudon HOSTING SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES REGARDING SERVICES PROVIDED BY THIRD PARTIES, Cloudon HOSTING SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES REGARDING SERVICES PROVIDED BY THIRD PARTIES, REGARDLESS OF WHETHER THOSE SERVICES APPEAR TO BE PROVIDED BY US. NO WARRANTIES, EITHER EXPRESS OR IMPLIED, MADE BY THESE THIRD PARTY ENTITIES TO Cloudon HOSTING SHALL BE PASSED THROUGH TO YOU, NOR SHALL YOU CLAIM TO BE A THIRD PARTY BENEFICIARY OF THOSE WARRANTIES.REGARDLESS OF WHETHER THOSE SERVICES APPEAR TO BE PROVIDED BY US. No warranties, either express or implied, made by these third party entities to Cloudon Hosting shall be passed through to you, nor shall you claim to be a third party beneficiary of those warranties.
e. SOME COUNTRIES or STATES DO NOT ALLOW Cloudon HOSTING TO EXCLUDE CERTAIN WARRANTIES. IF THIS APPLIES TO YOU, YOUR WARRANTY IS LIMITED TO 90 DAYS FROM THE EFFECTIVE DATE.
17. Limitation of Liability
a. It is your obligation to ensure the accuracy, integrity, title or ownership, and security of anything you receive from the Internet. YOU AGREE THAT Cloudon HOSTING HAS NO LIABILITY, OF ANY SORT, FOR CONTENT YOU OR YOUR CUSTOMERS ACCESS FROM THE INTERNET.
b. IN NO EVENT SHALL Cloudon HOSTING BE LIABLE TO YOU IN CONNECTION WITH THESE TOS OR THE SERVICES, REGARDLESS OF THE FORM OF ACTION OR THEORY OF RECOVERY, FOR ANY: (A) DATA LOSS, (B) DIRECT, INDIRECT, SPECIAL, EXEMPLARY, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES, EVEN IF THAT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; OR (C) LOST PROFITS, LOST REVENUES, LOST BUSINESS EXPECTANCY, BUSINESS INTERRUPTION LOSSES, OR BENEFIT OF THE BARGAIN DAMAGES. FOR THE PURPOSES OF THIS PARAGRAPH ONLY, THE TERM “Cloudon HOSTING” SHALL BE INTERPRETED TO INCLUDE Cloudon HOSTING’S EMPLOYEES, AGENTS, OWNERS, DIRECTORS, OFFICERS, AND AFFILIATES.
c. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THESE TOS OR ANY OF THE OTHER POLICIES, Cloudon HOSTING SHALL NOT BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF OPPORTUNITY, LOSS OF SALES, OR LOSS OF SEARCH ENGINE RANK, SUFFERED BY YOU, YOUR USERS, YOUR CLIENTS, AND YOUR VISITORS, INCLUDING DURING PERIODS OF SCHEDULED MAINTENANCE, SERVICE SUSPENSIONS, AND VIOLATION OF THESE POLICIES.
d. IN NO EVENT WILL Cloudon HOSTING’S LIABILITY HEREUNDER EXCEED THE AGGREGATE FEES ACTUALLY RECEIVED BY Cloudon HOSTING FROM YOU FOR THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
e. Cloudon Hosting will not be held responsible for any: (i) force majeure events described in Section 20(b), below, (ii) problems or service outages caused due to reboots during standard maintenance periods, or (iii) Scheduled Downtime, as further defined in our Server Maintenance Policy. Our uptime commitment described in the Server Maintenance Policy, located at https://www.cloudonhost.com/terms-of-service.php#SupportPolicy#SMP, does not apply to disruptions to your use of the network because of a violation of these TOS, including our Policies.
a. You agree to indemnify, defend, and hold harmless Cloudon Hosting and its personnel, parent, subsidiaries and affiliated companies, third party service providers, and each of their respective officers, directors, employees, shareholders, and agents (each an “indemnified party” and, collectively, “indemnified parties”) from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, reasonable attorney’s fees) arising out of or relating to (i) your use of the Services, including any data migration-related efforts you request from Cloudon Hosting personnel or authorize Cloudon Hosting personnel to conduct; (ii) any violation by you of these TOS or any of Cloudon Hosting’s Policies, including those violations that result in a disruption of the network; (iii) any breach of any of your representations, warranties, or covenants contained in these TOS, including the Policies; or (iv) any acts or omissions by you. The terms of this section shall survive any termination of these TOS or the Services. For the purpose of this paragraph only, the terms used to designate “you” include you, your customers, visitors to your website, and users of your products or services, the use of which is facilitated by us.
b. Cloudon Hosting shall indemnify and hold you harmless from, and at its own expense agrees to defend, or at its option to settle, any claim, suit, or proceeding brought or threatened against you so far as it is based on a claim that Services provided by Cloudon Hosting hereunder infringes any HKSAR and U.S. patent, copyright, or trademark. This indemnification provision is expressly limited to Services that are fully owned by Cloudon Hosting. It does not extend to products or services provided by third parties. If contained and permitted in its agreements with third-party suppliers, Cloudon Hosting shall flow down applicable intellectual property indemnification provisions to you. This paragraph will be conditioned on your notifying Cloudon Hosting promptly in writing of the claim and giving Cloudon Hosting full authority, information, and assistance for the defense and settlement thereof. If an infringement claim has occurred, or in Cloudon Hosting’s opinion is likely to occur, Cloudon Hosting shall have the right, at its option and expense, either to: (i) procure for you the right to continue using the Service(s); (ii) replace with the Service(s), regardless of manufacturer, performing the same or similar function as the infringing Service(s), or modify the same so that it becomes non-infringing; or (iii) if neither of the foregoing alternatives is reasonably available, immediately terminate the infringing or affected Services and refund the Fees charged by us for the period in which the Services were unavailable.
a. Notices will be sent to you at the email address in your account. It is your obligation to ensure that we have the most current email address for you by keeping your account information up to date.
b. Please refer to our website, https://www.cloudonhost.com/, for contact information for most issues, including technical support and billing. Notices regarding this TOS and other Cloudon Hosting Policies should be directed to: Visasoft Limited 1/F., Winner Mansion, 691A Nathan Road, Mong Kok, Kowloon. HKSAR.
a. Compliance with Law
i. U.S. export laws apply to your use of the Services. It is your obligation to confirm that your use of the Services complies with applicable laws and we encourage you to learn more about U.S. export laws to ensure that your use of our network complies with these laws. More information about U.S. export laws may be found at: http://www.export.gov/.
ii. We may disclose information, including information that you may consider confidential, in order to comply with a court order, subpoena, summons, discovery request, warrant, regulation, or governmental request or to protect our business, or others, from harm. We assume no obligation to inform you that we have provided this type of information unless we have affirmatively agreed to do so. In some cases we may be prohibited by law from giving such notice. Cooperation with civil litigants is at our discretion. Responding to requests for production of documents, and other matters requiring more than mere ministerial activities on our part, will incur a fee of two hundred dollars ($2000) per hour. We do not honor requests from civil litigants that expenses be pre-approved, and we may require a deposit to secure payment.
b. Force Majeure. Except for the obligation to pay monies due and owing, neither party shall be liable for any delay or failure in performance due to events outside the party’s reasonable control, including without limitation third party service failures, software failures, hardware failures, distributed denial of service (DDoS) attacks, acts of God, bandwidth interruptions, general network outages, earthquake, labor disputes, shortages of supplies, riots, war, fire, epidemics, or delays of common carriers. The obligations and rights of the excused party shall be extended on a day to day basis for the time period equal to the period of the excusable delay. The party affected by an excusable delay shall notify the other party as soon as possible, but in no event less than ten (10) days from the beginning of the event.
c. Choice of Law, Jurisdiction, and Venue. The validity, interpretation, and performance of these TOS, including our Policies, shall be controlled by and construed under the laws of the HKSAR and New York, United States of America, as if performed wholly within the state and without giving effect to the principles of conflicts of law. You agree that jurisdiction and venue for are exclusive in the Washtenaw County Circuit Court in Michigan or the U.S. District Court for the Eastern District of Michigan. The parties specifically disclaim the UN Convention on Contracts for the International Sale of Goods.
d. All Claims. All claims you bring against us must be resolved in accordance with our Policies. Without limiting the previous sentence, this includes claims based on Service outages that are expressly covered by our Policies. All claims filed or brought contrary to our Policies will be considered to be improperly filed and a breach of our Policies. If you file a claim contrary to our Policies, we may recover attorney’s fees and costs. Attorney’s fees include any fees charged by our attorneys.
e. No Waiver. No waiver of a right under these TOS, including our Policies, shall constitute a subsequent waiver of such right under these TOS or any of our Policies.
f. Assignment. These TOS may be assigned by Cloudon Hosting. It may not be assigned by you. These TOS shall bind and inure to the benefit of the corporate successors and permitted assigns of the parties.
g. Severability. In the event that any of the terms of these TOS, including any of the Policies become or are declared to be illegal or otherwise unenforceable by any court of competent jurisdiction, such term(s) shall be revised to reflect Cloudon Hosting’s intent, as permitted by applicable law. All remaining terms of these TOS shall remain in full force and effect.
h. Survival. Sections 11 through 18 shall survive the termination of these TOS.
i. Construction. The terms “including”, “includes”, and “include” shall be deemed to be followed by the words “without limitation” and the illustrative items introduced thereby shall not limit the scope of the otherwise general term but shall be by way of example only.
j. Claims Period. No action or proceeding against us may be commenced by you more than one (1) year after the Service which is the basis for the action is rendered. You fully acknowledge that this limitation constitutes an express waiver of any rights under any applicable statute of limitations which would otherwise afford additional time for such a claim.
Server Maintenance Policy
This is Visasoft Limited’s (“Cloudon Hosting”, “we”, or “our”) Server Maintenance Policy. This Server Maintenance Policy discusses the ways in which we maintain our technology to improve and administer the Services (as defined in the Terms of Service) and how you will be impacted by those actions. Capitalized terms used but not defined in this policy have the meaning given to them in our Terms of Services, located at: https://www.cloudonhost.com/terms-of-service.php#RefundBillingPolicy#TermsOfService.
We offer a 99.9% uptime commitment. We will use our commercially reasonable efforts to provide the Services twenty-four (24) hours a day, seven days a week. However, in order to operate in an efficient and secure manner, servers and network equipment require routine maintenance and upgrades (“Scheduled Downtime”) and you acknowledge that from time to time the Services may be unavailable for various reasons, including due to Scheduled Downtime or causes beyond our control. We will provide commercially reasonable advance notice to you for Scheduled Downtimes, and will use commercially reasonable efforts to minimize any other disruption, inaccessibility, or inoperability of our web servers but we are not responsible for the unavailability.
Planned outages, including Scheduled Downtime, during these periods will not fall under our 99.9% uptime commitment. Cloudon Hosting will make a reasonable effort to advise Cloudon Hosting customers as far in advance as possible of any predicted extended outages.
a. Definitions. Three types of maintenance downtimes are defined:
i. Routine Maintenance” means a weekly short downtime necessary for quick updates and patches requiring reboots or restarts.
ii. “Comprehensive Maintenance” means a longer monthly or otherwise scheduled downtime necessary for more significant enhancements.
iii. “Emergency Maintenance” means a service affecting maintenance that is so severe it requires immediate attention.
iv. “Scheduled Downtime” includes (i) and (ii) above.
b. Intervals. The Scheduled Downtime intervals are as follows (the time zone is where the data center or server is located):
i. Routine Maintenance Window (Weekly). Saturday mornings, from 12:00 AM until 5:00 AM, outages should not exceed fifteen (15) minutes unless other problems are encountered and will NOT be announced.
ii. Comprehensive Maintenance Window (Monthly or Scheduled). First Saturday evening of every month from 7:00 PM until 7:00 AM Sunday morning or otherwise scheduled and communicated to affected customers via your contact email address.
iii. Emergency Maintenance. This type of maintenance is inherently not scheduled and is only used in extreme circumstances. We will make our best effort to notify customers should this become necessary.
c. Limitations. This Server Maintenance Policy includes but is not limited to: (i) shared servers and accounts, (ii) reseller servers and accounts, (iii) VPS servers and accounts, (iv) dedicated servers and accounts, (v) all network equipment, and (vi) internal websites such as billing and support. Major system upgrades may require additional Scheduled Downtime.
4. Backup of Data
Before attempting to troubleshoot any issue yourself or engaging us to assist with Service issues, please BACKUP ANY AND ALL DATA. Cloudon Hosting is not responsible for any data loss or corruption, including that resulting from: (i) our authorized actions, (ii) those actions you take using the Services, (iii) hardware failures, or (iv) any software or other technology failures.
5. Customer Responsibilities
a. It is the responsibility of the customer to make sure that all Services being provided on their servers are setup to resume operations automatically upon reboot or restart of the particular Service you have with us. Cloudon Hosting will not be held responsible for any problems or service outages caused due to reboots during standard maintenance periods.
b. WE HAVE NO RESPONSIBILITY FOR DOWNTIME RESULTING FROM YOUR ACTIONS.
c. Please contact support at https://www.cloudonhost.com/clientarea.php and send a ticket to us if you have any questions.
This is Visasoft Limited’s (“Cloudon Hosting”, “we”, or “our”) Support Policy. The purpose of this Support Policy is to clearly lay out Cloudon Hosting’s support policies and procedures so that all customers have a clear understanding of what can be expected of us and what we expect of you, our valued customer, in connection with our delivery and your use of the Services (as defined in the Terms of Service). We ask that every customer read these policies and familiarize themselves with them. We look forward to providing quality support for all of your hosting needs. Capitalized terms used but not defined in this policy have the meaning given to them in our Terms of Services, located at: https://www.cloudonhost.com/terms-of-service.php#TermsOfService.
2. Backup of Data
Before attempting to troubleshoot any issue yourself or engaging us to assist with Service issues, please BACKUP ANY AND ALL DATA. Cloudon Hosting is not responsible for any data loss or corruption, including that resulting from: (i) our authorized actions, (ii) those actions you take using the Services, (iii) hardware failures, or (iv) any software or other technology failures.
3. Methods of Support
a. Support Generally. Support we offer is included as a Service. We do not charge for responding to technical support tickets, phone calls or LiveChat but we do expect you to abide by the terms of this Support Policy and our other Policies when utilizing this Service.
b. Technical Support Tickets. This is our primary support system. Almost ALL issues will require the submission of a trouble ticket. This is our preferred method because of the ability to track issues to resolution and give us time to properly review and research problems. Please do not submit multiple tickets about the same problem as that simply creates confusion. If you need to add information to an existing ticket, please do so in the existing ticket by logging into the support system or by replying to the ticket email.
c. LiveChat. LiveChat is available by clicking the Live Help button on our website. This gives you the ability to immediately contact one of our representatives. Due to the nature of live chat, our goal is to gather all necessary details and open a support ticket on your behalf. Our team is focused on ensuring proper resolutions as quickly as possible.
d. Whatspp / Phone. In the unlikely event that you experience a service interruption, we ask that you immediately call our support team and report the issue. Our support staff will work with you to resolve the issue. We understand that your time is valuable and we do our best to avoid any live troubleshooting of issues. Our staff will gather as much detail from you during your call and open a ticket on your behalf. We would be more than happy to call you back if you provide a call back number or we will attempt to use the phone number associated with your account if no call back number is provided.
4. Customer Relationships
We strive to provide you with courteous, professional, and technically accurate support. Although we understand how frustrating technical problems can be, we ask that you treat us with respect and we will do the same in return. Our ultimate goals are the same, providing you with accurate support in a timely manner. If you feel you have been treated unfairly or have any other complaints, you may contact us to reach a supervisor directly.
5. Support Hours
The timeframes below are when the applicable method of support is provided. You can of course submit tickets outside this time frame, but answers may not be received until business hours resume.
Technical Support Tickets: 24 hours a day, 7 days a week
LiveChat: 24 hours a day, 7 days a week
Phone: Monday-Saturday 9:00AM - 6:00PM (Hong Kong)
Billing Tickets: Monday-Friday 9:00AM - 6:00PM (Hong Kong)
7. Billing and Sales Support
Billing and Sales tickets are handled as quickly as possible. Please see our Refund and Billing Policy, located at: https://www.cloudonhost.com/terms-of-service.php#RefundBillingPolicy, for more information regarding Cloudon Hosting’s billing policies. You can view invoices and update your payment method by accessing the customer portal located at: https://www.cloudonhost.com/clientarea.php.
Acceptable Use Policy
Thank you for your business. This is Visasoft Limited’s (“Cloudon Hosting”, “we”, or “our”) Acceptable Use Policy. This Acceptable Use Policy (“AUP”) discusses expectations we have for you and your obligations when using our Services (as defined in the Terms of Service.) Cloudon Hosting is in the business of facilitating communication between computer networks. Our goal is to allow our users complete access to everything the Internet has to offer, and to help them build their businesses. This AUP facilitates this goal by governing your use of the Services. Because of the evolving nature of the Internet, our business, and the various ways in which our, equipment, technology or network may be abused, abusive activities not set out in this AUP may still be prohibited. For the same reason, we reserve the right to update this AUP from time-to-time. The most recent version will always be posted here. Capitalized terms used but not defined in this policy have the meaning given to them in our Terms of Services, located at: https://www.cloudonhost.com/terms-of-service.php#TermsOfService.
2. Cloudon Hosting Policies; Third Party Policies
a. This AUP and our other Policies are part of your contract with us, and governs your use of our network and resources and our provision of the Services (as defined in the Terms of Service.) If you are a customer, you’ve agreed to abide by our Policies by using the Services or when you checked “I agree” to our Terms of Service. If you are not our direct customer, you agree to abide by this AUP by using the Services provided by or through us.
b. You are bound by policies from third parties that provide Services to you through Cloudon Hosting. You are strongly encouraged to review such policies prior to agreeing to be bound by this AUP. We will provide you with additional information about those policies on request.
3. Appropriate Use of Cloudon Hosting Services
Intellectual property rights are respected. Please see the terms of our Digital Millennium Copyright Act (DMCA) Policy, located at https://www.cloudonhost.com/terms-of-service.php#dcma, or at https://www.info.gov.hk/archive/consult/2007/digital_copyright_e.pdf for the process to notify us regarding potential intellectual property rights infringement. You are required to comply with Hong Kong and U.S. laws governing copyrights, trademarks, patents, and other laws governing your use of the Services and intellectual property.
4. Prohibited Uses
a. Unsolicited commercial email, or SPAM, is prohibited. Our network is not designed to be used for mailing lists with over one thousand (1000) recipients and you may not send an email to more than one thousand (1000) recipients. If you need to send an email to over one thousand (1000) recipients, please contact our Support Team for a list of other service providers that can assist with this task. Even if you send email to fewer than one thousand (1000) recipients, we will consider your mail to be unsolicited, or SPAM, if it results in a number of complaints to us, disrupts our network, or subjects us to unfavorable action by other Internet providers. Please review the “CAN-SPAM Act” and ensure that any commercial email you send complies with this Act. Email that is “CAN-SPAM compliant” may still otherwise be prohibited by our AUP. If you believe one of our customers is engaged in spamming, please send an email containing all headers, and your contact information, to: abuse(at)Cloudon.com (replace “(at)” with “@”).
b. Certain content is prohibited. You are responsible for any content transmitted, or accessed, using our network. Transmission, storage, or presentation of any information, data or material in violation of any applicable law or regulation is prohibited. You may not use our network to facilitate the violation of any particular law or regulation or this AUP. The activities listed below are meant to provide you with examples of activities and content that are strictly prohibited by this AUP and is not exhaustive. Use of our network to host content related to or to engage in the following activities is strictly prohibited.
ii. IRC scripts/bots, IRCD (irc servers), AutoSurf/PTC/PTS/PPC sites;
iii. IP scanners, Bruteforce Programs/Scripts/Applications;
iv. Mail Bombers/Spam Scripts;
v. File Dump/Mirror Scripts (similar to rapidshare);
vi. Anonymous or Bulk SMS Gateways;
vii. Websites or links to websites advocating human violence and hate crimes;
viii. Websites promoting illegal activities. or linking to other websites that promote illegal activities;
ix. selling, or otherwise disseminating, pornography or other erotic material, regardless of its literary merit;
x. hosting adult thumbnail galleries/banner exchanges;
xi. lottery/gambling or chain letters, regardless of content, and regardless of your citizenship;
xii. advertising, advocating or operating High-Yield Interest Programs (HYIP) , Ponzi or Pyramid schemes, prime banks programs, Bank Debentures/Bank Debenture Trading Programs, or Related Sites;
xiii. fraudulent sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com).
xiv. broadcasting or streaming of live sporting events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc.) or television;
xv. cryptocurrency/bitcoin miners;
xvi. impersonating another user or otherwise falsifying one’s user name in email, Usenet postings, on Internet Relay Chat (IRC), or with any other Internet service;
xvii. dox or posting personally identifiable information such as addresses and phone numbers of individuals with the hope of causing damage or harm to said person. This does not cover Government officials when providing contact email addresses or the representatives work phone;
xviii. content that promotes or advocates human trafficking in any way shape or form as determined by Cloudon Hosting's sole discretion, sites that promote prostitution, or escort services;
xix. network unfriendly activity (ex: attempts to interfere with our network or network connections or which adversely affect the ability of other people or systems to use our network or the Internet);
xx. creating, posting or sending Warez, Roms, CD-Keys, cracks, passwords, serial numbers, Internet viruses, worms or Trojan horses, engaging in denial of service attacks, or hosting content that is intended to assist others in defeating technical copyright protections;
xxi. posting links to prohibited items, facilitating a violation of our Policies, or instructing others in illegal or prohibited activities; and
xxii. setting up or using (via the Service) proxies, proxy scripts/anonymizers of any kind.
If you believe that another customer is using our network in violation of these Policies, please contact us.
c. Defamation. Websites hosted on Cloudon Hosting servers are regulated by Hong Kong and U.S. law, Cloudon Hosting's policy is not to remove allegedly defamatory material from websites hosted on our servers unless the material has been found to be defamatory by Hong Kong, and a Federal or state court of the United States, as evidenced by a court order. As a hosting service provider, Cloudon Hosting is not a publisher of User content and we are not in a position to investigate the veracity of individual defamation claims. We rely on the legal system to provide guidance and to determine whether or not material is indeed defamatory. If a Hong Kong and a Federal or state court of the United States deems material to be defamatory, libelous, or slanderous in nature, we will fully comply and disable access to the material in question in accordance with a court order. Similarly, if Hong Kong, a Federal or state court of the United States places an injunction on specified content or material being made available, we will comply and remove or disable access to the material in question, per a court order.
d. Network Stability. Our network is designed to meet the anticipated needs of our customers, users, and our needs. If we determine that your use of the Services is in breach of our Policies or impairs the stability of our equipment, technology or network, we may suspend your use of the network, throttle back the bandwidth available for your use, or terminate our agreement with you, in our sole discretion.
f. Child Pornography. Cloudon Hosting takes a strong zero tolerance stance on child pornography, content perceived to be child pornography or child exploitative content. Any website found to host child pornography, link to child pornography or exploitative content will be suspended immediately without notice or warning.
5. Use of Services
a. IP Addresses. The IP addresses we assign to you are the only ones you may use in connection with the Services. Your use of the Services may be suspended if we determine that you are using other IP addresses. IP addresses are part of your use of the Services, and are owned by us and simply assigned to you while you are a customer. We may change these addresses if necessary. IP addresses may not be assigned or transferred, and will be recycled by us if you terminate your use of the Services.
b. Software. We may provide software for you to use while you are a customer as part of the Services. Generally speaking, this software is sublicensed to you, and may not be further sublicensed or used for purposes other than those expressly permitted in our TOS or our other Policies, and in the documentation provided with the software. You will be given, or given access to, a software license. This license may further restrict your use of the software. We do not provide support for software whether you license it through us, or have licensed it independently.
6. Client Notification
In the event of a violation of any of our Policies, including this AUP, our Compliance Team will take commercially reasonable steps to notify you via email with relevant details about the alleged violation. Compliance with applicable Federal, State, and Local laws, and court orders will also be taken into account when we respond to alleged violations.
7. Contacting Us
We encourage you to contact us if you believe that someone has violated this AUP. To facilitate this contact, and ensure that important matters are responded to and addressed, we have designated specific channels for communicating with us. Individuals who contact us about this AUP, the behaviour of our customers, or for other purposes, are required to provide us with accurate information to enable us to contact them and respond to their requests. We do not respond to anonymous correspondence, and will refer individuals who deliberately attempt to mislead us regarding their identity, or the basis for their complaints, to appropriate law enforcement officials. Nothing you send or communicate to us is confidential regardless of whether you claim that it is.
Please send all email correspondence to: abuse(at)cloudonhost.com (replace “(at)” with “@”)
1/F., Winner Mansion, 691A Nathan Road, Mong Kok, Kowloon. HKSAR.
8. Date of Policy
This Acceptable Use Policy was last updated 15 Jan, 2022.
Refund & Billing Policy
This is Visasoft Limited’s (“Cloudon Hosting”, “we”, or “our”) Refund & Billing Policy. This Refund & Billing Policy discusses the ways in which we charge customers for use of the Services (as defined in the TOS) and related questions about charges, refunds and billing disputes. Capitalized terms used but not defined in this policy have the meaning given to them in our TOS, located at: https://www.cloudonhost.com/terms-of-service.php#TermsOfService.
2. AUTOMATIC RENEWAL
a. Package Renewal. AS SET FORTH IN OUR POLICIES, ALL HOSTING PLANS AND DOMAIN NAMES ARE SET TO AUTOMATICALLY RENEW ON THEIR RENEWAL DATE AFTER THE INITIAL TERM AND ANY RENEWAL TERMS TO PREVENT ANY DISRUPTION IN THE SERVICES. YOUR INITIAL RENEWAL DATE WILL APPEAR ON THE CHECKOUT SCREEN WHEN YOU INITIALLY PURCHASE SERVICES. SUBSEQUENT RENEWAL DATES WILL BE LOCATED ON EVERY INVOICE YOU RECEIVE FROM Cloudon HOSTING AS WELL AS THE SERVICES AND DOMAINS SECTIONS OF THE CLIENT PORTAL. You will also be emailed an invoice for the renewal term at the email address in your account in advance of any renewal with the terms of the upcoming Renewal Term, including duration and price of such renewal. If you wish to cancel, you may do so as set forth in Section 8(b)(i) of our Terms of Service, located at: https://www.cloudonhost.com/terms-of-service.php#TermsOfService
b. Domain Name Renewal. Domain names are set to AUTOMATICALLY RENEW five (5) days before the expiration date to ensure no disruptions occur since URLs will immediately redirect to a landing page if a domain expires.
i. Please note that all payment methods that allow charges to be automatically applied will be charged five (5) days before the domain’s expiration date per the invoice UNLESS YOU CANCEL MORE THAN two (2) days before the renewal date (which is seven (7) days before the extension of domain name service is effective.) If your payment method of choice does not allow automatic payments to be applied, payment must be made manually on or before the invoice due date or the domain name may lapse.
c. Charges. The Due Date for Fees for renewed packages is the package renewal date.>/p>
d. Failure to Renew. Accounts that have invoices which are more than fourteen (14) days overdue will be suspended. If a suspended account is to be reactivated, all of the overdue invoices will need to be paid to make it current before the suspension is lifted. Accounts that have invoices more than two months overdue are considered abandoned and will be subject to termination.
3. Responsibility for Payment
a. You are responsible for all charges, costs, expenses and other fees (the “Fees”) associated with your use of the Services once our Services are made available to you. Your first invoice is generated at the time you purchase the Services. An invoice, which will include the duration and price of such renewal for any Renewal Term, is generated fourteen (14) days prior to the first day of the Renewal Term (the “Due Date”) unless other arrangements have been made or a cancellation request has been submitted from the client portal. The invoice will also be available in the “My Invoices” section of the Client Portal. You are responsible for the fees and charges set out within the emailed invoice you pay on the Effective Date and any other invoice generated for a Renewal Term. If paying by credit card, Paypal Billing Agreement, or any other payment method capable of automatic charge, you will be charged on the Due Date. New Services, packages or domains that are ordered and unpaid after seven (7) days will be canceled.In the event that the customer fails to pay for services given, Cloudon Hosting may assign unpaid late balances to a collection agency for appropriate action. You agree to reimburse Cloudon Hosting for all expenses incurred to recover sums due, including attorneys’ fees and other legal expenses, if legal action is necessary to collect payment on balances due.
b. In the event that the customer fails to pay for Services given, Cloudon Hosting may assign unpaid late balances to a collection agency for appropriate action. You agree to reimburse Cloudon Hosting for all expenses incurred to recover sums due, including attorneys’ fees and other legal expenses, if legal action is necessary to collect payment on balances due.
c. Price Adjustments. To remain competitive, we occasionally make changes to our plans and pricing. To have your plan updated to current offerings please contact our billing team. We cannot go back and modify invoices that have already been paid but will be happy to modify your plan for new invoices.
i. To remain competitive, we occasionally make changes to our plans and pricing for reasons that include, but are not limited to, fluctuations in non-US Dollar denominated currencies, as detailed in Section 7(b) below. No price changes will be effective without your consent in the middle of an initial term or any Renewal Term but prices may change between Renewal Terms. All price changes will be reflected in the emailed invoice sent to you before any Renewal Term begins.
ii. The charges, which may include an adjusted price after you consent to such adjustment OR a new Renewal Term starts, will be applied on the Due Date, as specified above. YOU MUST CANCEL YOUR SUBSCRIPTION TO AVOID AN INVOICE TRIGGERING PAYMENT OF THE ADJUSTED PRICE BEING PROCESSED FOR A RENEWAL TERM.
iii. You may also opt to change plans in the middle of a term or Renewal Term. We cannot go back and modify invoices that have already been paid but will be happy to modify your plan, and adjust prices for Services, for new invoices that have not yet been paid for any Renewal Term.
d. Cancellation or Consent to Mid-Term Price Changes. In the event a material change in our business or our supplier’s prices or services requires us to alter our Services offering to you in the middle of the initial or Renewal Term, we will provide you a notice specifying the proposed change(s) in reasonable detail. In the event of such material change(s) to the Services, including but not limited to a change to the duration of the then-current term, the scope or type of Services being offered or the price for such Services, you will have thirty (30) days from the date of such notice to either: (i) consent to the change(s) and accept the altered terms for the Services from the date of your consent or (ii) allow the Services to be terminated after the thirty (30) day period expires. If you do not consent to the changes and accept the altered scope within the thirty (30) day time period, you acknowledge and agree that Cloudon Hosting may terminate the Services before the end of the then-current term without further notice or consent.
4. Money Back Guarantee
a. Certain 1Z Hosting Services carry an unconditional forteen (14) day satisfaction guarantee. To cancel your Hosting Services and receive a refund of our fees, you must contact us via the Client Portal within thirty (14) days from the Effective Date and a refund will be issued.
b. If you cancel fifteen (15) to thirty (30) days from the Effective Date, you will be issued a pro-rata refund of fees for Hosting Services based on the unused portion of the Hosting Services left on your current subscription.
c. If you cancel after thirty (30) days from the Effective Date, you are not entitled to any refund and any refund you do receive is at our sole discretion.
d. Refund requests received after thirty (30) days from the Effective Date will be issued via PayPal. Refunds are not offered for partial months of service. Accounts that are terminated due to violations of our Policies are not eligible for a refund.
e. All third party fees, including domain registration fees, setup fees and migration fees, are non-refundable, non-negotiable and excluded from our Money Back Guarantee. Further, SSL certificates have a Twenty (20) day refund window from time of purchase.
Accounts that are terminated due to Terms of Service violations are not eligible for a refund or any service credits. Domain registrations, setup fees and migration fees are not refundable. Service credits have no cash value and are extended at our discretion. Service credits expire at the earlier of your account expiring, being terminated, or twenty-four (24) months from the date it was issued.
a. All refunds are subject to the terms of service for any third party payment processor and those terms take precedence over the terms in the TOS and our Policies. In the event we are unable to refund any fees or charges via the method of payment, we will use commercially reasonable efforts to return or credit the appropriate funds to you.
b. If you paid us by credit card we will credit the card on file. If you paid us by PayPal, we will take steps to refund the PayPal account. If you paid us through another payment processor, we will take steps to refund the appropriate fees through that payment processor. If the information we have on file for your account is not up to date, your refund may not be completed. Refund requests of payments made to Cloudon Hosting by bank transfer, check or money order or after one hundred twenty (120) days have passed on a credit card payment will be issued via PayPal only. If you cannot accept PayPal payments, you will not be eligible for a refund via other methods. Cloudon Hosting is not responsible for fees deducted from any refund processed by PayPal.
6. Service Credit Eligibility
a. Customers who at the time of the report of the claimed outage are not current on their invoices for the Services do not qualify for service Credits related to any outages.
b. Customers who have not paid their invoices on time more than three times in the 12 months preceding the claimed outage are not eligible for service credits.
c. In order to deliver a secure high performance hosting environment, we utilize certain automated systems to limit malicious and resource-intensive activity. In some instances, non-malicious activity can appear to be malicious and trigger our systems, which may limit your ability to use our Services as set forth in Section 3(d)(iii) of the TOS. Such limitations may result in bandwidth throttling or suspension or termination of your account, in our sole discretion. In these situations, any interruption, suspension or change in the availability of the Services will not be considered downtime and will not be eligible for a service credit.
7. Payment Methods; Currencies
a. We accept payment via Visa, MasterCard, UnionPay (for China-based customers), check, money order, and wire transfers. By providing us with your account payment information, you give us consent to charge you on the Due Date of any invoices linked to the account. Please see our invoice for wire transfer banking information.
b. We accept multiple currencies as found on our website. All fees for Services are calculated in HKD/USD Dollars and, whenever possible, we will attempt to charge in the currency you select upon checkout unless the payment gateway does not support the currency, in which case, the currency will be converted to HKD/USD and charged in HKD/USD. Prices displayed in other currencies are shown according to exchange rates posted that day but may differ from your final rate given to you by your bank. Additionally, RATES ARE SUBJECT TO CHANGE, which may result in increases or decreases in non-HK / non-US Dollar denominated prices charged for the Services. Further, you may be subject to additional fees or other charges assessed or imposed by the administrator of your selected method of payment. Cloudon Hosting is not responsible for these charges.
8. Charges for Account Upgrades, Downgrades and Migrations
a. License. In connection with any data migration, you hereby authorize Cloudon Hosting to access your data for data migration purposes. Before requesting Services that may require a data migration to occur, you hereby agree to backup all of your data on both the source and the target servers, as appropriate.
b. Upgrades. When upgrading to a higher-priced hosting plan, we will migrate your account to the new Service at no charge. The data center migration fee is also waived if you choose to move to a new data center during the upgrade process. Upgrade requests are processed and effective only after payment for the package price difference is paid. If you would like to move to another data center without upgrading your account, there is a two hundred and fifty dollar (HK$250) migration fee.
c. Downgrades. When downgrading to a lower-priced plan, the difference between the amount of the current package price already paid over the new package price will be placed on the billing account as a service credit. Refunds will not be issued and a two hundred and fifty dollar (HK$250) downgrade migration fee may be charged. Please contact the sales or billing department if considering an upgrade or downgrade to determine what options are suitable and to discuss pricing.
d. Migrations From Other Hosts. All migration-related work is included as a Service for purposes of our Policies.
i. All complementary migrations require the user to provide cPanel / DirectAdmin account credentials for their previous hosting environment. Clients who migrate from non cPanel /DirectAdmin hosting environments may incur a charge determined by the migration team and assessed based on the complexity of the migration.
ii. All hosting plan’s clients receive 1 (one) complimentary migration. If the previous host does not provide cPanel / DirectAdmin access, a migration fee may be assessed.
iii. Reseller Hosting, Dedicated Hosting, and Managed Hosting clients receive fifty (50) complementary cPanel / DirectAdmin account migrations. Any such migrations related to Cloudon’s Shared Web Hosting or Reseller Hosting Services are limited to fifty (50) gigabytes in size. Migrations related to Cloudon’s Shared Web Hosting or Reseller Hosting Services that exceed fifty (50) gigabytes in size may be approved on a case-by-case basis upon Cloudon’s sole and absolute discretion. If the previous host does not provide cPanel / DirectAdmin access or if you would like our team to migrate more than 25 (twenty five) accounts, a migration fee may be assessed.
e. Other Migration Situations. Some clients have specific migration needs, depending on our migration workload, we may be able to accommodate those needs. In these cases, you may incur a charge determined by the migration team and assessed based on the complexity of the migration and your specific needs.
9. Billing Errors; Chargebacks
a. If you discover an error on your invoice please notify us as soon as possible by either calling or submitting a ticket to our Billing Department at https://www.cloudonhost.com/clientarea.php. We will honor invoice errors as long as we are notified of them within ninety (90) days. If more than ninety (90) days have elapsed we may decline the refund request. If a refund is in order it will go onto your account as a service credit to be used on a future invoice. Service credits have no cash value.
b. If at any time you have questions or concerns regarding a charge from Cloudon Hosting, please contact us at 842-23075234 or submit a ticket at https://www.cloudonhost.com/clientarea.php. Any received chargebacks will incur a two hundred dollar (HK$200) investigation fee on the associated billing account and all services will be immediately suspended pending investigation. Cloudon Hosting may reject the future use of payment methods from an account for which a chargeback has been previously issued. Upon receipt of a chargeback or payment reversal, the account related to the payment may be suspended or terminated.
10. Vat Tax
Canary Island (Las Palmas), Spain residents are considered “tax exempt” and are not charged a VAT Tax.
3. Acceptance of the Policy
4. Changes to Policy
5. Information that we Collect; Use of Information.
a. Generally. We may use PI as required or permitted by law, including in response to service of legal process (court order, summons, subpoena, and the like). We may disclose PI to law enforcement or regulatory authorities as part of an investigation into activity at the Site (such as a suspected breach). We shall use commercially reasonable measures to limit disclosure and use of such PI. We may use PI in connection with the establishment or defense of legal claims. Any information sent to us will not be deemed to be confidential, and may be shared by us with any other individual or entity, regardless of whether you mark it confidential.
b. Information contained in your customer record. Users who are our customers provide us with their name, address, phone number, user name, credit/debit card or bank information and other personally identifiable or confidential information and other information we require to provide Service to them. We may also acquire information about customers from third parties such as credit reporting agencies, as well as collect information about our customers’ use of the Services. This information may be linked to the information provided to us by our customers to create an administrative record and is referred to as “Registration and Billing Information”.
c. User inquiries. Users who contact us with questions may be required to give us additional information to assist us in resolving their questions, or to assist us in our business (“User Inquiry Information”).
f. Unrelated Third Party Links and Information. Our Site contains links to other websites or other information and materials provided by third parties (by way of example, links to third party social media websites). We do not own or control such other websites or third parties and are not responsible for the information provided at those websites or in such materials. We do not control, and are not responsible for, their privacy policies or the information collected at such third party websites.
g. Customer Inquiries. We use customer inquiry information to identify Users personally. It is used throughout our business to provide services to Users, and to market new products and services to Users. Customer inquiry information is shared with third parties in the following circumstances: to identify and fix problems with the Services when we are not capable of doing so ourselves. Providers of third party products may require us to provide them with customer inquiry information. When Customer Inquiry Information is shared with third parties in these circumstances, the third parties are required to keep this information confidential. Further, entities that provide products to us may have privacy policies that differ from ours. We will be happy to provide you with the names of those businesses that provide Services through us to you, and links to their privacy policies, on your request.
h. Information about Children. We do not knowingly collect personally identifiable information from children under the age of 13. If a parent or guardian believes that their child under the age of 13 has provided us with personally identifiable information, they should contact us.
6. Your Access to and Ability to Change PI
You may request access, updating and corrections of inaccuracies in your PI by contacting us as set out below. For security purposes, we may request PI from you in connection with such access. You may also: (i) modify your information through your control panel in your account, or (ii) ask that information regarding your inquiries be deleted by contacting us through our contact form.
7. Deleting and Retention of PI
You may request that we delete your PI, and we shall attempt to accommodate such requests. However, we may retain and use PI for such periods of time as required or permitted by law or best business practices.
Hong Kong Privacy Rights
Your Privacy Rights
(a) In accordance with the terms of the Personal Data (Privacy) Ordinance (“the Ordinance”) and subject to exemptions specified in the Ordinance, any customer:
(i) has the right to check whether our company holds personal data about him or her and has a right to receive copies of such data;
(ii) has the right to require our company to correct any personal data relating to him or her which is inaccurate;
(iii) has the right to ascertain our company policies and practices in relation to personal data and to be informed of the kind of personal data held by our company.
(b) In accordance with the terms of the Ordinance, our company has the right to charge a reasonable fee for processing a data access request.
(c) Requests for access to personal data, correction of personal data, information relating to the kind of data held and to stop receiving or re-start receiving direct marketing, please identify yourself with your name, contact number, e-mail and registered account detail and e-mail to our company.
9. Disclosure and Sharing of Personal Data
Our company would not rent, sell or disclose your personal data with other people or non affiliated companies unless our company get your permission, or provide you with your requested products and services or in the following circumstances:
1. The personal data might be shared to some cooperation partners which have good faith or have signed confidential agreement with our company. Those companies might use your personal data to inform you the product and service about our company or our partners. However, these companies have no independent rights to share your personal data.
2. Our company respond to subpoenas, court cries or legal procedures or in response to formulate or exercising our legal rights, or defend the claims
5. Our company sends out targeted advertisements according to the personal data. Advertisers (including advertising agencies) may assume all, who have interaction with the advertisement, watch or click the target advertisements meet the definition of target customers - for example, female between 18 and 24 years old in a region.
6. Our company would not provide any users’ personal data to advertisers if you interact in or watch the target advertisement. However, by watching or interacting in the advertisement, advertisers may assume you meet the definition of target customers.
7. Our company’s advertisers included financial service providers (such as banks, insurance agents, stock brokers and Mortgage lenders) and non-financial companies (such as shops, airline and software companies)
8. According to the setting, our company will display your personal data in your online account. Meanwhile, our company may also display your account ID or username in some occasions (such as forum or lucky draws)
California Privacy Rights
If you are a resident of the State of California and you have provided your personal information to us, you have the right to request a list of all third parties to which we have disclosed your personal information for direct marketing purposes. If you exercise your right to submit such a request to us, we will send you the following information:
a. The categories of information we have disclosed to any third party for any third party’s direct marketing purposes during the preceding year; and
b. The names and addresses of third parties that received such information, or if the nature of their business cannot be determined from the name, then examples of the products or services marketed.You may make such a request by contacting us in writing by postal mail or via the email address provided at the end of this Privacy Notice under the heading “Contact Information” with a preference on how our response to your request should be sent.
California law also requires that we disclose how we respond to “do-not-track requests” from our users. At this time, we do not currently respond to “do-not-track” requests from our users’ browsers.HIPAA (The Health Insurance Portability And Accountability Act)
HIPPA does not apply to the service we provide. We are not a “Covered Entity” or a “Business Associate” as those terms are defined by HIPAA. As HIPAA does not apply, our service does not need to and may not meet the standards set forth in HIPAA. Accordingly, using the service should not be used submit, store, or disclose information that would be subject to HIPAA in a manner that is compliant with HIPAA and its requirements.
Pursuant to our Terms of Service (located at https://www.cloudonhost.com/terms-of-service.php#TermsOfService), you may provide us with an Endorsement in connection with your use of the Services. We may, at our discretion, use the Endorsement to promote our Services as specified in our Terms of Service. In connection with our use of your Endorsement, you hereby agree that we may use your first name, last initial, home state, voice or likeness, and/or contact information in connection with its publication of the Endorsement. If, at any time, you want us to stop using your Endorsement, please contact us using the contact information in Section 18 of our Terms of Service and we will cease using the Endorsement soon after processing your request.
Privacy Complaints by European Union and Swiss Citizens
a. Cloudon Hosting is subject to the investigatory and enforcement powers of the Federal Trade Commission.
d. If we transfer your PI to third parties, we will remain responsible and liable to you if the third party processes your PI in violation of the Privacy Shield Principles, unless we prove we were not responsible for the event giving rise to the damage.
e. Under certain conditions, you may also have the right to invoke binding arbitration before the Privacy Shield Panel to be created by the US Department of Commerce and the European Commission or Swiss Government.
1/F., Winner Mansion, 691A Nathan Road, Mong Kok, Kowloon. HKSAR.
Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.
g. Cloudon Hosting has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.
1/F., Winner Mansion, 691A Nathan Road, Mong Kok, Kowloon. HKSAR.
Digital Millennium Copyright Act (DMCA) Policy
Notice to Owners of Copyrighted Works
The DMCA provides a legal procedure by which you can request any Online Service Provider to disable access to a website where your copyrighted work(s) are appearing without your permission. There are two parts to the legal procedure: (1) Writing a Proper DMCA Notice, and (2) Sending the Proper DMCA Notice to Cloudon Hosting Designated Agent.
How to Write a Proper DMCA Notice
A Proper DMCA Notice will notify Cloudon Hosting of particular facts in a document signed under penalty of perjury. To Write a Proper DMCA notice, please provide the following information:
• Identify yourself as either:
a. The owner of a copyrighted work(s), or
b. A person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• State your contact information, including your TRUE NAME, street address, telephone number, and email address.
• Identify the copyrighted work that you believe is being infringed, or if a large number of works are appearing at a single website, a representative list of the works.
• Identify the material that you claim is infringing your copyrighted work, to which you are requesting that Cloudon disable access over the World Wide Web.
• Identify the location of the material on the World Wide Web by providing information reasonably sufficient to permit Cloudon Hosting to locate the material.
• State that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agents, or the law.
• State that the information in the notice is accurate, under penalty of perjury.
• Sign the notice with either a physical or electronic signature.
Sending The Proper DMCA Notice to the Designated Agent
To exercise your DMCA rights, you must send your Proper DMCA Notice to the following agent designated by Visasoft Limited. (the “Designated Agent”). The contact information for Visasoft Limited Designated Agent is:
Name: Susan Suen
1/F., Winner Mansion, 691A Nathan Road, Mong Kok, Kowloon. HKSAR.
E-Mail: abuse(at)Cloudon.com (replace the “(at)” with “@”)
What We Do When We Receive A Proper DMCA Notice
Cloudon Hosting will follow the procedures provided in the DMCA, which prescribed a notice and takedown procedure, subject to the webmaster's right to submit a Counter-notification claiming lawful use of the disabled works.
Notice and Takedown Procedure
It is expected that all users of any part of the Cloudon Hosting system will comply with applicable copyright laws. However, if Cloudon Hosting is notified of claimed copyright infringement, or otherwise becomes aware of facts and circumstances from which infringement is apparent, it will respond expeditiously by removing, or disabling access to, the material that is claimed to be infringing or to be the subject of infringing activity. Cloudon will comply with the appropriate provisions of the DMCA in the event a counter notification is received by its Designated Agent.
Notice to Users of Cloudon Hosting Systems
Pursuant to the Terms of Service Agreement you agreed to when you were permitted to become a System User, you are required to use only lawfully-acquired creative works as website content, and your website may be disabled upon receipt of notice that infringing material is appearing there. Cloudon Hosting also respects the legitimate interests of webmasters in utilizing media content lawfully, being permitted to present a response to claims of infringement, and obtaining timely restoration of access to a website that has been disabled due to a copyright complaint.
Your System Use privileges will also be suspended. You may protest a DMCA notice by submitting a Counter-notification as described below.
Writing and Submitting a Counter-notification
If access to your website is disabled due to operation of the Cloudon Hosting notice and takedown procedure described above, and you believe the takedown was improper, you must submit a Counter-notification.
Writing a Counter-notification
To Write a Proper Counter-notification, please provide the following information:
• State that access to your website was disabled due to operation of the notice and takedown procedure.
• Identify the material that has been removed and designate its URL prior to removal.
• State, under penalty of perjury:
a. Your name, address, and telephone number,
b. That you have a good faith belief that the material was removed or disabled as result of mistake or misidentification of the material.
c. That you consent to the jurisdiction of the Federal District Court for the judicial district in which the address is located.
Sending the Counter-notification
To exercise your DMCA rights, you must send your Counter-notification to the “Designated Agent” for Cloudon Hosting whose contact information is:
Name: Susan Suen
1/F., Winner Mansion, 691A Nathan Road, Mong Kok, Kowloon. HKSAR.
E-Mail: abuse(at)Cloudon.com (replace the “(at)” with “@”)
Cloudon Hosting may, in its discretion, use all appropriate means to terminate user access to its system or network who are repeat infringers.
Accommodation of Standard Technical Measures
It is Cloudon Hosting policy to accommodate and not interfere with standard technical measures it determines are reasonable under the circumstances, i.e., technical measures that are used by copyright owners to identify or protect copyrighted works.
Policy With Regard To Non-Compliant Communications
Cloudon Hosting has discretion to handle non-compliant notices in whatever manner appears to be reasonable given the circumstances presented.
Submission of Misleading Information
The submission of misleading information of any sort in a notification or counter-notification submitted to Cloudon Hosting voids any claim of right made by the submitting party.